Employee Motivation Has to Be More Than ‘a Pat on the Back’ Accountability leads to ownership, which improves the connection between employees and their work. Over the years, Pavel Vosk noticed… Read it on entrepreneur.com 3 Ways to Keep Rock Star Employees From Quitting Learn how to mine the amazing talent and potential of your young workers for long-term growth instead of just training them for their next job. By the… Read it on inc.com

6 proven Chinese secrets to becoming a skillful listener Listening is a full body experience. Listening with only your ears, you miss most of the dialogue. It’s like hearing a movie without seeing the pictures. The Chinese character called “Ting” meaning “To Listen”. It has 6 distinct components and all elements of Ting need to be present when you are listening to the words. In our modern Western culture, too much emphasis is placed on listening with our ears and only our ears. There are so many other dimensions to listening rather than just hearing what is being spoken. Read the whole article at: https://www.linkedin.com/pulse/6-proven-chinese-secrets-becoming-skilful-listener-oscar-trimboli?trk=prof-post == 5 Low-Cost Ways to…

Here is an interesting insight from Carmine Gallo: The United Airlines fiasco last week highlights what happens when there is a lack of focus on customer service.  AFI points to “a mindset of customer service and partnership”.  This article shows a few great examples of companies that keep customer service at the forefront of their business: What The Most Admired Brands Can Teach United About A Culture Of Service ==   Here is a good note from the Harvard Business Review on giving and receiving feedback MAsk Your Employees How They Prefer to Receive Feedback   You owe it to your employees to give them constructive criticism. But they may…