Here is an interesting insight from Carmine Gallo: The United Airlines fiasco last week highlights what happens when there is a lack of focus on customer service.  AFI points to “a mindset of customer service and partnership”.  This article shows a few great examples of companies that keep customer service at the forefront of their business: What The Most Admired Brands Can Teach United About A Culture Of Service ==   Here is a good note from the Harvard Business Review on giving and receiving feedback MAsk Your Employees How They Prefer to Receive Feedback   You owe it to your employees to give them constructive criticism. But they may…